Home Sweet Holmes Cleaning Service
Terms of Service
What Services Do You Offer?
Home Sweet Holmes Cleaning Service specializes in residential recurring cleaning services. We offer:
Recurring maintenance cleanings: weekly, bi-weekly, tri-weekly, and other pre-scheduled options
Commercial recurring cleanings
Short-term rental cleanings (Monday–Friday)
Make Ready / Move-In / Move-Out cleanings
Pre- and post-construction cleanings
Deep cleans – three levels: Super Deluxe, Deluxe, and Deep
One-time cleanings
Appliance cleaning and other small add-on services
For all scheduled visits, you will receive both an email and text reminder 4 days before and 1 day before your appointment. Please review our Cancellation Policy for details regarding rescheduling or canceling your visit.
Disclaimer – Condition of Property
If our team arrives on the scheduled cleaning day and the condition of the property is significantly different from what was initially communicated, we will notify you right away.
In such cases:
The service price may be adjusted to reflect the additional time and labor required to complete the job to our standard of excellence, or
You may choose to reduce the areas/tasks to be cleaned so we can stay within the original quoted price.
We want to be fair to both you and our team.
We kindly ask that you be as honest and detailed as possible when describing your home and its current condition. We are not here to judge you or your lifestyle—we truly have seen it all. Accurate information simply helps us schedule the right amount of time and staff to serve you best.
Drug & Substance Policy
For the safety and comfort of our team, Home Sweet Holmes maintains a zero-tolerance policy for illegal drugs and on-site impairment.
If our team arrives at a home and observes:
Illegal drugs or drug paraphernalia in plain view
Any person in the home who appears visibly impaired by drugs
Active drug use or marijuana smoking/vaping inside the home during the service
We reserve the right to refuse service, discontinue the cleaning, and/or leave the property immediately.
In such cases:
The full service fee will still apply, and
Any future appointments may be canceled at our discretion.
We are happy to work in homes where clients choose to use legal substances; however, we require that there be no active smoking or vaping indoors and that the environment is safe and reasonably free from heavy smoke or residue during our visit.
What Do You Not Clean?
For safety, liability, and training reasons, there are certain items and conditions we are not able to clean as part of our standard services:
Vinyl or metal mini blinds – Due to their fragile nature and sharp metal edges, we do not clean these.
Biohazard materials – We do not clean human or pet fecal matter, urine, blood, or any other biohazard.
Electronics – We do not clean TV or computer screens, keyboards, smart home devices, or similar electronics.
Hoarding situations – Our team is not trained or equipped to handle hoarding or severe clutter cleanups.
Walls – We do not wash or scrub walls.
Heavy furniture – We do not move furniture. Items are cleaned around, and accessible areas are prioritized.
Animal feeding stations or mats – Not included in standard service. May be added on by request in advance.
Animal kennels or bedding – Not included in standard service. May be added on by request in advance.
Delicate Items, Decor & Knick-Knacks
We do not clean or individually handle knick-knacks, Lego creations, models, figurines, or other delicate displays. To help protect your belongings and ensure efficient service, we ask that any fragile or special items be put away on the day of your clean.
If you would like a specific piece of furniture dusted and it is covered with delicate items, you are welcome to remove those items before our arrival, and we will be happy to dust/clean the surface.
To maintain our service standards and protect your decor, we do not individually pick up and replace decor or knick-knacks when they occupy more than 50% of a surface area. In these cases, we will only dust the open, accessible areas, or you may declutter the surface in advance for a more detailed clean.
If you have special cleaning needs outside of our standard services, please ask us about custom add-on options so we can let you know what’s possible.
How Do I Get on the Schedule?
All jobs are required to have a 100% non-refundable deposit in order to begin services and secure your spot on the schedule.
We also require a card on file to charge:
Any remaining balances, and
Future visits.
For all scheduled visits, you will receive both an email and text reminder 4 days before and 1 day before your appointment. By approving your quote, you accept the agreed-upon frequency of cleans on a set rotation.
Appointment reminders are a courtesy only. They:
Do not need to be confirmed in order for your visit to take place, and
Do not serve as a method to skip or cancel.
Our Cancellation / Skipped Visits / Late Fees Policy applies to all scheduled appointments.
Please see our Cancellation Policy below for full details on rescheduling or canceling your visit.
Cancellation / Skipped Visits / Late Fees
We understand that schedules can change unexpectedly. To ensure we can accommodate all of our clients efficiently, we have established the following cancellation policy.
Cancellation with Advance Notice
Appointments canceled at least 48 business hours in advance (between 8:00 AM and 5:00 PM, Monday–Friday) will not incur any charges.
All cancellations must be called or texted to the office within that 48-business-hour window.
Responding to appointment reminders—such as confirming or declining—does not guarantee cancellation and is not considered an official method of canceling your appointment.
Recurring Service Rotation & Rescheduling Policy
Our recurring clients are scheduled on a set rotation (weekly, bi-weekly, tri-weekly, etc.) to keep routes efficient and predictable for both you and our team.
When you choose to reschedule a recurring visit, we will:
Keep you on your original rotation week
(so your long-term schedule stays the same), and
Schedule a “back-to-back” or closer-than-normal visit when possible, rather than permanently shifting you to the opposite week.
This helps prevent your appointment from overriding or colliding with other clients’ recurring cleanings that are already set up on our routes.
How Pricing Works for Back-to-Back Visits
Because a back-to-back or closer-than-usual visit generally requires less work than your normal interval, we will:
Adjust that specific visit to the next lower tier pricing,
since your home should not be as dirty as it would be at your regular interval.
Examples:
A monthly client who reschedules and ends up with two cleans close together may have the second visit priced at the bi-weekly rate.
A bi-weekly client who ends up with back-to-back weeks may have the second visit priced at the weekly rate.
After that adjusted visit, you will resume your normal recurring schedule and pricing going forward.
Weekly Clients
For weekly clients, if you need to reschedule:
We will do our best to move your cleaning to another day within the same week, and
If the adjustment results in an unusually short gap between visits, we may discount that visit accordingly while still keeping you on your regular weekly rotation.
This policy allows us to:
Maintain a fair and consistent schedule for all clients
Protect the integrity of our routes, and
Offer you a fair rate when visits are closer together than normal.
Last-Minute Cancellations
Appointments canceled less than 48 business hours before the scheduled time, or canceled outside of our regular business hours, will be considered a Last-Minute Cancellation.
In these cases, a fee of 50% of the total cost of services will be charged.
This policy helps:
Compensate our staff for the time reserved for your appointment, and
Reduce the impact of last-minute schedule disruptions.
Home Sweet Holmes Operating Hours:
Monday–Friday | 8:00 AM – 5:00 PM
Cancellations made after 5:00 PM or over the weekend are considered received on the next business day for the purpose of calculating the 48-business-hour window.
Examples of Last-Minute Cancellations
(These examples are illustrative only and not an exhaustive list.)
“I forgot you were coming and we are not ready.”
“I have unexpected company in town.”
Arrival Windows & VIP Scheduling
Home Sweet Holmes Cleaning Service operates on arrival windows rather than exact appointment times. We schedule appointments in two standard windows:
8:00 AM – 12:00 PM
12:00 PM – 4:00 PM
Our scheduling hours are Monday–Friday, 8:00 AM – 5:00 PM. To respect both our cleaning techs and our clients’ family time, we do not schedule homes to be completed past 5:00 PM.
While we do our best to arrive around your usual time, standard appointments do not include a guaranteed or reserved exact arrival time. Arrival times may vary due to routing, traffic, weather, staffing, or other scheduling needs.
If we need to significantly adjust your normal arrival window or reschedule your visit, we will provide a courtesy message to notify you of the change.
We ask for the same courtesy from you:
If you need us to arrive at a specific time on a particular day, please notify us in advance so we can do our best to accommodate your request within our scheduling constraints.
Exact times for standard appointments are not guaranteed, but we will always try to work with you when possible.
If you find that you frequently require a specific arrival time or a consistent, tightly defined pattern, we strongly encourage you to enroll in our VIP Priority Scheduling option for added peace of mind.
VIP Priority Scheduling
Home Sweet Holmes offers VIP Priority Scheduling for clients who want the first appointment of the day.
VIP spots are limited each day.
The VIP fee is $15 per appointment.
VIP clients receive a guaranteed 8:00 AM arrival time (barring true emergencies or events outside of our control, in which case we will notify you as soon as possible).
VIP Priority Scheduling is ideal if you prefer the confidence of knowing exactly when we will arrive, rather than a standard arrival window.
Payment Processing Policy
All payments are processed by credit or debit card on the day of service once the cleaning is completed (except where prepayment is required for certain service types).
We do not accept:
Cash
Checks
Person-to-person payment apps (such as Venmo, Cash App, Zelle, etc.)
All clients are required to have a valid credit/debit card on file prior to services beginning, unless other arrangements have been discussed and approved in advance.
Payment for One-Time & As-Needed Services
All one-time and “as-needed” services are required to be paid in full prior to the time of service. Payment must be successfully processed in order for the appointment to be confirmed and completed.
We require payment in full for these services because they:
Reserve a significant portion of our schedule
Involve upfront staffing, planning, and travel costs
Cannot always be rebooked on short notice
This policy helps us protect our team’s time, cover operational expenses, and continue providing reliable, high-quality service to all our clients.
Card on File, Late Payments & Service Pauses
All clients are responsible for ensuring that the card on file is current and valid so payment can be processed after services are completed.
Home Sweet Holmes Cleaning Service reserves the right to pause services 5 days after an invoice is past due.
A $25 late fee will be added to any past-due invoice.
We reserve the right to cancel ongoing services due to non-payment 5 days after the invoice due date and may require the account to be brought back into good standing before resuming service.
Refund & Reclean Policy
We stand behind our work and offer a 24-hour Reclean Guarantee on all standard cleans.
If any areas are not cleaned to your satisfaction, it is the client’s responsibility to contact the office within 24 hours of the appointment so we can schedule a reclean. When notified within that timeframe, we will return to reclean the specified areas at no additional cost, typically within 24 hours or the next available opening.
Friday Appointments & Weekend Use
For services completed on a Friday, we must be notified in writing (text or email) by 9:00 PM on Friday in order to schedule a reclean under our 24-hour guarantee.
We will not honor the 24-hour guarantee if:
The home has been lived in over the weekend, and
Issues are reported after it has been re-used, as it is no longer in the same post-clean condition.
If you are not able or willing to accept a reclean within the 24-hour guarantee window due to personal scheduling or other reasons, you understand and agree that you forfeit the guarantee, and no refund or credit will be issued.
Your honest and prompt feedback is key to our ability to correct any mistakes. As the saying goes, “You don’t know what you don’t know.” We truly appreciate the opportunity to fix anything that may have been missed.
We do not offer refunds. All payments are due at completion of the job (or prior to service for one-time/as-needed services), and our remedy for service concerns is a reclean within the terms outlined above.
Change of Service / Work Order Policy
All details of what to expect for each routine visit will be outlined in your quote and confirmed via email prior to the start of services. We understand that life happens and adjustments may occasionally be needed—such as rooms being painted, plumbing repairs, or visiting guests.
If any changes need to be made to your scheduled cleaning, please notify the office directly at least 2 hours prior to your appointment. This allows us time to update your work order and properly notify your cleaning technician.
Please note:
Any changes or instructions given directly to the cleaning technician are not authorized, and Home Sweet Holmes Cleaning Service assumes no responsibility for those changes.
All requests must go through the office to ensure accuracy, safety, and accountability.
During your initial intake, please let us know if any room should be:
Permanently removed from the cleaning rotation, or
Skipped for one visit only,
so we can adjust your service plan accordingly.
Add-On Services
Add-on services (such as appliance cleanings or specialty tasks) must be scheduled in advance through the office so we can ensure adequate time is reserved for your technician to complete the job. Same-day add-on requests are not guaranteed and may require rescheduling or an additional visit.
How Do You Price Your Services?
All of our services are priced at a flat rate based on the job, not by the hour. Our goal is to keep your pricing consistent and predictable, which helps maintain stability for both scheduling and your budget.
We do not base your service on the amount of time spent. Instead, our focus is on completing the scope of work outlined in your estimate, rather than “punching the clock.”
If you ever have additional requests outside of your routine service or the original scope, please contact the office directly to discuss and schedule those changes. Additional work may result in an updated rate.
Priority Cleans
For clients who select a Priority Clean, please note that these services are time-based rather than task-based.
Priority areas and tasks must be clearly communicated to the office in advance during your initial intake (or prior to the visit) so we can allocate time appropriately and instruct your technician.
Because these cleanings are based on a fixed time window, we cannot guarantee the total amount of space or number of tasks that will be completed.
Our team will focus on your listed priority areas first and complete as much as possible within the scheduled time.
How Do I Tip My Cleaner?
Tipping is never required, but it is always greatly appreciated by our staff. A typical tip amount is 10%–20% of the cost of service, but any amount is appreciated.
We understand that many clients are not home during their cleanings. Please know that our technicians take great pride in making your home feel like a place of rest and comfort, and tips are a meaningful way to recognize their hard work.
Google Review Bonus Initiative
We’ve created a simple way to show extra appreciation for your cleaner!
When you leave a 5-star Google review and mention your cleaner by name, your cleaner will receive a $10 bonus from Home Sweet Holmes Cleaning Service.
This initiative allows you to:
Recognize great service publicly, and
Directly support your technician, even if you aren’t home to thank them in person.
Our techs will leave behind a card with QR codes after your visit:
One QR code links directly to our Google Review page, and
Another QR code allows you to tip your tech digitally.
Your reviews and recognition mean the world to our team and help us grow while rewarding excellent service.
Do I Need to Be Home or Prepare Anything Before Your Arrival?
You do not need to be home for our services. Whether you’re present is 100% based on your comfort level.
All of our technicians are background checked and vetted before entering your home so you can have peace of mind. If you do not plan to be home, entry instructions must be provided to the office prior to your cleaning so your visit can run smoothly without needing to contact you at the last minute.
Working From Home
We understand that many of our clients work from home.
Our technicians are trained professionals who can communicate their workflow with you upon arrival if needed (for example, which rooms they’ll be working in first).
However, due to schedule constraints and our commitment to all clients on the route, we are not able to pause or stop cleaning for phone calls, virtual meetings, or other interruptions. We will do our best to work around your schedule within reason, but cleaning must continue in order to stay on track.
Tidier Home = Better Cleaning Experience
We’re here to provide the deeper maintenance cleaning your home needs.
To help us focus your scheduled time on cleaning rather than tidying, we kindly ask that toys, clothes, dishes, and personal items be picked up prior to our arrival. This allows our technicians to devote their full attention to delivering the high-quality clean you expect.
If our staff needs to “tidy” before cleaning, please note:
We will not assume where items belong.
Items may be neatly stacked, gathered, or moved aside in order to access surfaces and floors.
Clutter & Skipped Areas
Heavily cluttered areas—such as countertops, playrooms, or spaces with large laundry piles—may not be moved or fully cleaned, and our technicians will work around them instead.
If a home is found to be excessively cluttered at the time of service, Home Sweet Holmes Cleaning Service reserves the right to:
Re-quote the cleaning to allow proper time to meet our quality standards, or
Skip certain areas if additional time is not approved.
If the client chooses not to approve the additional time, those areas will be skipped for that visit.
Skipped Spaces
If a client requests that certain rooms or areas be skipped, no price adjustment will be made, as our pricing is based on the overall job and not on individual rooms, tasks, or square footage.
How Many People Will Be Cleaning?
Home Sweet Holmes primarily uses a solo-cleaning model.
For homes under 3,500 sq ft, we typically send 1 cleaning technician.
For recurring cleanings over 3,500 sq ft, we will generally send 2 technicians.
All first-time cleans, deep cleans, move-in/move-out, and heavy reset cleans may have 2 or more technicians assigned, based on scheduling and the scope of work.
Clients may request a team instead of a solo cleaner, and we will do our best to accommodate, depending on availability and scheduling needs. While we cannot guarantee team size for every visit, we always aim to staff your home appropriately for the service being performed.
Will I Have the Same Cleaner Every Time?
We design our schedules using route optimization so our technicians can clean efficiently and minimize unnecessary driving and fuel use.
For example:
In the New Braunfels area, we try to avoid sending a tech from San Antonio to Canyon Lake and then back to downtown New Braunfels all in one day.
In the Concan area, we try to avoid sending a tech from Concan to Uvalde and then back to Leakey in a single route.
Because of this, and to keep schedules smooth for all clients, there may be times when a different tech is assigned to your home due to:
Scheduling conflicts
Illness or time off
Route changes or optimization needs
We also occasionally rotate techs’ schedules to keep their routes fresh and support a healthy, upbeat work environment.
Home Sweet Holmes Cleaning Service reserves the right to change cleaning technicians as needed, including last-minute changes, in order to avoid rescheduling your home and to keep your service consistent.
Rest assured, all of our technicians receive the same rigorous training, and they understand how important it is to provide a consistent, high-quality cleaning experience, regardless of who is assigned.
If a client refuses the tech assigned to their home on the day of service, this will be treated as a same-day cancellation, and our standard skip/cancellation fee will apply, as outlined in our Cancellation Policy.
Do I Have to Provide Any Supplies?
Home Sweet Holmes Cleaning Service provides all the necessary eco-friendly cleaning products and standard equipment needed to keep your home at a maintenance level.
Our staff is trained to use our products safely and effectively. If you would like a specific product or chemical used in your home, this must be communicated to the office prior to your clean, so we can review and relay the information to your technician—no exceptions. This is for both our technicians’ safety and the protection of your home.
If you request a specific product, the brand name and full product/chemical name must be provided so we can keep the appropriate MSDS (Safety Data Sheet) on file and remain in compliance.
Please note:
We do not use bleach or bleach-based products under any circumstance, even at a client’s request, due to the potential for damage and health concerns associated with the product.
Client-Supplied Products Disclaimer
If the client requests that our team use their personal or preferred cleaning products in place of our company’s commercial-grade cleaning solutions, Home Sweet Holmes Cleaning Service cannot guarantee the quality, effectiveness, or longevity of the cleaning results.
Additionally, our satisfaction guarantee does not apply to areas cleaned with client-supplied products, as not all chemicals are formulated to meet professional standards or to work with our proven cleaning processes.
Do You Offer Any Add-On Services?
Yes! We offer the following add-on services (availability may vary by schedule and location):
Baseboards
Interior oven
Interior/exterior window glass
Interior fridge
Porches – sweeping and de-webbing only (contact the office for a custom quote to add outdoor fans and light fixtures)
Couches – surface clean and under cushions
Pet drinking stations
Pet kennels
Garages – sweeping and de-webbing only; we do not move large items
All add-on services must be scheduled in advance through the office.
Pet Policy
Our team absolutely LOVES all fur babies, so feel free to leave your friendly pets in the home during cleaning! However, if you know your pet may experience anxiety due to loud noises, vacuums, or new scents, please make arrangements to ensure they are comfortable and safe during our visit.
We record pet details in our work orders, including names, locations, and any special instructions (for example, “Dogs are kenneled in the master bedroom”), to help our team provide the best care and caution while in your home.
Aggressive Pets
All aggressive animals must be securely kenneled, placed in a separate room, or kept outside during the cleaning.
If our team arrives and is greeted by an aggressive or unrestrained animal, Home Sweet Holmes reserves the right to postpone or refuse service until safe arrangements are made.
In such cases, we also reserve the right to apply our skip/cancellation policy, as technician safety is always our top priority.
Insect and Rodent Policy
We expect our clients to maintain and monitor their homes for bugs and pests.
If our team arrives and discovers a visible infestation (such as active cockroaches, fleas, bedbugs, or significant rodent activity), Home Sweet Holmes Cleaning Service reserves the right to refuse or discontinue service immediately and recommend that professional pest control services be completed before we return.
In such an event, the following will apply:
Recurring Clients
For recurring maintenance clients, the visit will be treated as a lock-out situation:
A Lock-Out Fee equal to 50% of the scheduled service cost will be charged.
Services may be paused until the infestation has been properly treated and resolved.
Once the situation has been handled, we will reschedule your regular cleaning on the next available date that fits your rotation and our route.
One-Time & As-Needed Services
For one-time or as-needed cleanings:
There will be no refunds issued if a visible infestation prevents us from safely completing the service.
Any non-refundable deposits or prepayments on file will either:
Be forfeited, or
Be held and applied to a rescheduled appointment once the infestation has been professionally treated and resolved.
In all cases, the visit is considered a used appointment for the purposes of our scheduling and staffing, as the infestation leaves a gap in our schedule and impacts our team’s time.
Rate Increase Policy
Home Sweet Holmes Cleaning Service reserves the right to increase client pricing at any time.
Clients will always be notified in advance of any rate increase.
We will provide reasonable notice so you can review and decide whether to continue services under the new rate.
Trash Policy
We will collect household trash from trash cans during your visit and:
Place all trash in a large bag, and
Set it in an “animal-safe” area (for example: inside the garage) or in the outdoor trash can if it is near the home and accessible.
We do not take trash with us in our vehicles.
Entrance and Lock-Out Policy
We require reliable access to the client’s property on the scheduled appointment day and time.
Information regarding entry (door code, key, garage code, lockbox, etc.) must be provided before the service date to ensure a smooth arrival.
Home Sweet Holmes does not carry client keys. Entry access must be available on the property—such as:
A hidden key
Lock box
Garage/door code
Please ensure any battery-operated devices (keypads, locks, etc.) are maintained and in working order.
If our team arrives and cannot access the property, we will attempt to contact the client immediately to request an alternative entry method.
If the homeowner must come to let the team in, and the delay extends beyond 15 minutes, we reserve the right to move our technicians on to their next scheduled cleaning in order to maintain our route.
In this situation, the cancellation policy and applicable lock-out fee will apply.
If entrance cannot be provided that same day, a Lock-Out Fee equal to 50% of the cost of service will be charged to the card on file. This fee compensates our staff for lost time and disruption to our schedule.
Make Ready / Vacant Property Policy
All Make Ready and Vacant Property cleanings are subject to the following requirements to ensure a safe and effective service:
Utilities
All utilities (water, electricity, and, if applicable, HVAC) must be turned on and in working order for the duration of the cleaning.
Home Sweet Holmes Cleaning Service will not turn on utilities that are off, improperly installed, or not functioning safely.
If utilities cannot be turned on or made functional within 30 minutes of our arrival, we reserve the right to treat the visit as a cancellation, and our standard cancellation policy and fees will apply.
Vacancy & Condition of Property
Properties must be completely vacant at the time of cleaning.
The home must be free of garbage, construction scraps, and debris prior to our arrival.
We do not haul away post-construction, renovation, or moving debris.
Garages
We do not clean garage areas as part of standard Make Ready/Vacant services.
Garage cleaning may be available by request only and will incur an additional fee, if approved and scheduled in advance.
Access & Lockout
Entry and exit details must be discussed and confirmed with the office prior to the scheduled cleaning date.
If we cannot gain access to the property due to gate codes, lockbox codes, key issues, or other access problems, Home Sweet Holmes Cleaning Service reserves the right to enforce our Lock-Out Policy and associated fees.
Client of Record / Ownership
Home Sweet Holmes Cleaning Service will only communicate with, take instructions from, and provide service on behalf of the client who is paying for the services.
We will not clean a property that is under a different name than the paying client’s name, unless otherwise approved in writing by our office.
In cases where there is an overlap of ownership (for example, miscommunication around closing dates or occupancy), we reserve the right to terminate services on site.
If services are terminated for this reason, the non-refundable deposit on file will be retained by Home Sweet Holmes Cleaning Service to compensate our staff for the loss of time and work, as this leaves a gap in our schedule.
Holiday Schedules
Residential Clients
We are closed for all services on the following major holidays:
Easter
July 4th
Thanksgiving
Black Friday (day after Thanksgiving)
Christmas Eve
Christmas Day
Day after Christmas
New Year’s Day
Vacation Rental Clients
Easter – Closed
Thanksgiving – Closed
Black Friday – Closed
Christmas Eve – Close at 12:00 PM (noon)
Any same day cleans must be approved by Home Sweet Holmes Cleaning Service (HSHCS)
Christmas Day – Closed
Day After Christmas – Closed
New Year’s Eve – Close at 12:00 PM (noon)
Any same day cleans must be approved by Home Sweet Holmes Cleaning Service (HSHCS)
New Year’s Day – Closed
Breakage & Damage Policy
We understand that accidents can happen, even with the utmost care. Home Sweet Holmes Cleaning Service is insured, and any incident of breakage or damage will be documented and reviewed on a case-by-case basis.
If you have items that are sentimental, irreplaceable, or especially fragile, please point these out during your consultation or notify the office prior to your visit. We will:
Note these items in your job instructions, and
Instruct our technicians to avoid cleaning or moving them.
By default, extremely delicate or high-sentimental-value items may be left untouched to prevent risk of damage.
Right to Terminate and Refuse Services
Both the Client and Home Sweet Holmes Cleaning Service are free to end services at any time, with or without cause.
Home Sweet Holmes Cleaning Service reserves the right to:
Pause or cancel services due to non-payment beginning 5 days after the invoice due date, and to withhold future services until the account is brought back into good standing.
We may also terminate or refuse services at any time if we determine that we are no longer a good fit for the client or the property, including (but not limited to) the following situations:
The home has become an unsanitary or unsafe environment
The client has placed expectations that cannot be met within our company’s policies or service model
The client is seeking services that Home Sweet Holmes does not offer or is unable to provide
A cleaning technician feels unsafe on the property for any reason
The client continuously cancels or reschedules, creating ongoing inconsistency in scheduling
Drugs or other illegal substances are present or visible on the property
The client attempts to “poach” or hire our staff directly for private work outside of Home Sweet Holmes Cleaning Service
If services are terminated by Home Sweet Holmes Cleaning Service for any of the reasons above, any applicable fees, late charges, or non-refundable deposits already incurred will remain due and payable.
Unfair Solicitation / Non-Solicitation of Employees
Home Sweet Holmes Cleaning Service does not permit clients to solicit, recruit, or “poach” our employees for private work or direct hire.
We kindly request that you do not offer our employees side jobs or employment outside of our company. Doing so:
Places our employee in an unfair and uncomfortable position, and
Creates a breach of trust with our company, especially when we have invested significant time and resources into recruiting, hiring, training, vetting, and supporting our team to provide you with the best service possible.
If a client decides to solicit or hire a Home Sweet Holmes Cleaning Service employee for private work outside the company:
All future services will be immediately terminated for that client.
Our Commitment to You
At Home Sweet Holmes Cleaning Service, we know that inviting someone into your home is a matter of trust.
Our commitment is to:
Treat your home, your family, and your time with respect
Provide consistent, high-quality service
Communicate clearly and honestly, especially when something needs to be adjusted
Support our technicians with fair policies, training, and appreciation—because a cared-for team takes better care of you
We truly value the opportunity to care for your home and help create a space that feels calm, clean, and comforting.
Agreement to Terms
By booking a service, approving a quote, or continuing recurring service with Home Sweet Holmes Cleaning Service, you acknowledge that you have read, understood, and agree to these Terms of Service.